Returns & Exchanges
Don't absolutely love your new purchase? No problem!
We will happily accept your return item/s within 14 days of purchase (30 days for International orders) provided the item/s are returned in original condition, with no perfume or washing detergent odour, unmarked (no makeup marks, stains, etc), with original tags attached.
You have the option of a full refund or a size exchange.
Please allow up to 3 business days for your return to be processed (although we will endeavour to do it as fast as possible!).
All garments are subject to inspection. Unfortunately, we will not be able to offer a refund or exchange if the garments are not in original condition, have make up marks, etc.
Other non-returnable items:
Items not in original, unworn condition (including the tax invoice)
Items that have makeup, fake tan or other marks on them that were not present prior to shipping or items returned after 14 days (30 days for International orders).
If you would like to arrange a refund or exchange please follow these three simple steps:
1. Head over to our 'Contact Us' page to advise what you would like to do (refund or exchange)
2. Send the item/s back to us via your local postal services (Australia Post, USPS, etc).
3. Hold on to the tracking number provided by your chosen postal service. Unfortunately, Jean Equ cannot be responsible for any items lost in transit.
4. Check your Inbox for an email from us advising that we have received/processed your return (please check your Junk folder if you do not see an email from us within 3 business days of us receiving).
Once we have received your return/exchange it will be processed with priority.
We are unable to refund postal expenses incurred for returns (unless faulty, wrongly described or not of merchandisable quality).